Refund policy

Return & Refund Policy

At Maana Vakaari, we want you to shop with complete confidence. If something isn't right with your order, we're here to make it right — that's the honest-measure promise behind our name.

30-day returns. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unused, unworn, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return. Email us at maanavakaari@gmail.com with your order number. If your return is accepted, we'll send you a return shipping label plus instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues. Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or wrong, so we can evaluate the issue and make it right.

Non-returnable items. Certain items can't be returned: perishable goods (food, flowers, plants), personalized or custom products, personal care goods (beauty products), hazardous materials, flammable liquids or gases, sale items, and gift cards. Get in touch if you have questions about your specific item.

Exchanges. The fastest way to get what you want is to return the original item; once accepted, place a separate order for the new one.

Refunds. We'll notify you once we've received and inspected your return. If approved, you'll be refunded automatically to your original payment method within 10 business days. Banks and card companies may need extra time to post the refund. If more than 15 business days have passed since we approved your return, contact us at maanavakaari@gmail.com.

EU customers. If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, with the item in its original condition and packaging.